Contact Libertex Support India
Contact Libertex customer support in India for trading assistance, account help, and technical issues. Multiple contact methods available 24/7.
📖 Reading time estimate
🔑 Key Takeaways
- Access multiple customer support channels tailored for Indian traders.
- Use platform-integrated tools for fast issue resolution.
- Benefit from specialized technical and account assistance.
📋 Table of Contents
Multiple Contact Channels Available
Our company offers dedicated customer support tailored for Indian traders across forex and CFD markets. Support is accessible via live chat, email, and telephone, ensuring assistance at different levels. Each channel is staffed by professionals trained in trading platform functionalities and Indian regulatory requirements. We provide 24/7 email support and live chat during weekdays to align with Indian Standard Time. Users can submit tickets directly through the platform, ensuring accurate context for faster resolutions.
| Contact Method | Availability | Response Time | Best For |
|---|---|---|---|
| Live Chat | 24/5 weekdays | Immediate | Quick queries |
| Email Support | 24/7 | 2-4 hours | Detailed issues |
| Phone Support | Business hours IST | Immediate | Urgent matters |
To reach support via the platform, click the help icon to initiate contact. Our system prioritizes requests based on urgency and account status, reducing wait times. We also provide localized support to address currency, tax, and compliance questions relevant to Indian traders.
Live Chat Support Features
The live chat is embedded within the Libertex trading interface, available on both desktop and mobile versions. To start a session, click the chat symbol in the bottom-right corner. The interface auto-fills your account ID and trading context, enabling personalized support.
- File sharing for screenshots or documents
- Automated routing to specialized teams
- History logs for continuous support
Specialized teams ensure that technical, account, and trading inquiries are handled by experts. The system recognizes keywords to direct chats efficiently, minimizing hold times and improving resolution accuracy.
Email Communication System
Email support functions via a structured ticketing platform, assigning unique IDs to each request. When emailing, users should include their account number and a detailed issue summary. Responses generally arrive within 2-4 hours, with technical queries prioritized.
- Automated ticket acknowledgment
- Assignment to specialized teams
- Stepwise resolution instructions
Our system supports attachments for detailed troubleshooting, including screenshots and log files. We keep email communication clear and actionable, offering visual aids when necessary to clarify platform functions or trading steps.
Phone Support Infrastructure
Phone support is accessible during IST business hours with dedicated lines for technical, account, and general queries. Callers can request callbacks to avoid wait times during busy periods. Our representatives access real-time account data for efficient troubleshooting.
| Support Type | Phone Hours IST | Queue Priority | Average Wait |
|---|---|---|---|
| Technical Issues | 9:00-18:00 | High | 2-3 minutes |
| Account Management | 9:00-17:00 | Medium | 5-7 minutes |
| General Inquiries | 10:00-16:00 | Standard | 8-10 minutes |
For urgent trading disruptions, priority routing ensures immediate connection to specialists. Calls are recorded for quality and training purposes, enhancing future customer interactions.
Account-Specific Support Access
The Libertex platform features integrated help tools enabling users to submit support requests directly within their trading workspace. This function attaches current account details and open positions to each ticket automatically. Users can track request status and escalate issues via live chat.
- One-click ticket submissions
- Real-time status updates
- Direct access to help documentation
Support priority varies by account classification. Premium and professional accounts receive faster responses and dedicated managers to assist with complex trading setups and risk controls.
Technical Support Capabilities
Technical support assists with platform installation, configuration, and connectivity. We provide guidance for MetaTrader 4 setup, mobile synchronization, and web platform optimization. Remote diagnostics help resolve persistent connection or software errors.
| Technical Issue | Resolution Time | Support Method | Success Rate |
|---|---|---|---|
| Login Problems | 15 minutes | Live Chat/Phone | 98% |
| Platform Crashes | 30 minutes | Remote Assistance | 95% |
| Mobile App Issues | 20 minutes | Email/Chat | 97% |
Our team provides stepwise instructions and supports installation of custom indicators. Updates and patches are communicated proactively to ensure platform stability for Indian traders.
Complaint Resolution Process
We implement a formal procedure for complaint handling, ensuring transparency and timely resolutions. Complaints receive unique tracking numbers and are reviewed by senior specialists. The process involves acknowledgment, detailed investigation, and resolution communication.
- Complaint registration with tracking
- Senior specialist assignment within 24 hours
- Clear resolution timelines and explanations
If unresolved, complaints escalate to management with defined response deadlines. This structure fosters accountability and continuous improvement in service quality.
Self-Service Support Resources
Our extensive FAQ and knowledge base provide immediate answers to common questions. Resources include video tutorials, downloadable manuals, and interactive platform walkthroughs. Traders can search by topic or keyword to find relevant content quickly.
- Over 500 searchable FAQ articles
- Step-by-step video tutorials
- Community forums for peer support
We encourage use of self-service tools for basic inquiries, reserving direct support for complex or urgent issues. Continuous updates ensure resources remain current with platform changes and trading regulations in India.
